Customer Protection
Cancellation & Refund Policy
Our straightforward policy for order cancellations, batch rescheduling, and product damage claims.
Last updated: September 2026
1. Order Cancellation
Customers can cancel their orders up to 48 hours prior to the scheduled monthly dispatch date by contacting our customer support team or through their account dashboard.
2. Refund Processing
Approved refunds for cancelled orders or damaged items upon delivery will be credited back to the original payment method within 5-7 business days.
3. Damaged or Leaking Packages
If an oil bottle or glass jar arrives damaged or leaking, please inform our delivery agent or send a photo within 24 hours of delivery for instant replacement or refund credit.